Psychosocial Care Skills CNA Practice Test
30 questions covering Domain II: Psychosocial Care Skills (10% of the NNAAP exam). Questions are randomly selected each time you take the test.
What This Domain Covers
Psychosocial care is less procedural than physical care, but the exam questions are still very specific. They test whether you know how to respond to residents in distress, how to recognize signs of abuse or mental decline, and how to provide culturally sensitive care.
Emotional and mental health support: Recognizing depression, anxiety, and behavioral changes in residents. Responding to residents who are angry, fearful, or withdrawn. Understanding Maslow’s hierarchy of needs as it applies to resident care. Communicating with empathy and without judgment.
Dementia and cognitive impairment: Stages and behaviors associated with Alzheimer’s disease and other dementias. Techniques for communicating with cognitively impaired residents. Managing difficult behaviors like wandering, sundowning, and agitation without restraints.
Grief and loss: Kübler-Ross stages of grief. Supporting residents and families dealing with terminal illness and death. Understanding the role of hospice care and what comfort-focused care looks like in practice.
Spiritual and cultural needs: Respecting individual religious practices and cultural preferences. Providing care that does not impose the CNA’s own values on the resident.
Abuse and neglect: Recognizing and reporting signs of physical, emotional, sexual, and financial abuse. Understanding the mandatory reporting obligations of CNAs and what constitutes neglect.